1. Introduction

At Voice Virtu, we are committed to providing the highest quality voiceover and narration services to our clients. We understand that there may be situations where you may require a refund. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and the timelines associated with the process.

2. Eligibility for Refunds

Refunds are only available under certain circumstances. To be eligible for a refund, the following conditions must be met:

• Service Delivery Issues: If the final product delivered does not meet the agreed-upon specifications or quality standards, a refund may be considered.
• Non-Delivery of Services: If Voice Virtu fails to deliver the agreed-upon services within the specified timeline and has not communicated delays or issues, a refund may be requested.
• Duplicate Payment: If you were mistakenly charged more than once for the same service, a refund for the duplicate payment will be issued.
• Cancellation by Voice Virtu: If we are unable to fulfill your order due to unforeseen circumstances, such as technical difficulties or artist unavailability, a full refund will be provided.

3. Non-Eligibility for Refunds

Certain conditions do not qualify for a refund:

• Change of Mind: Refunds will not be granted for a change of mind after the service has been delivered.
• Partial Use of Services: If the service has been partially delivered or used, only a partial refund may be considered, depending on the extent of usage.
• Client Delays: Delays or issues caused by the client, such as failure to provide necessary materials or feedback, do not qualify for a refund.

4. Refund Process

To initiate a refund, please follow these steps:

1. Contact Us: Send an email to info@voicevirtu.com with your order details, including the service provided, the issue encountered, and the reason for requesting a refund.
2. Review: Our team will review your request within 5-7 business days. We may request additional information or clarification to assess your claim thoroughly.
3. Resolution: After review, we will notify you of our decision. If the refund is approved, we will initiate the refund process. If the refund is denied, we will provide an explanation and may offer alternative solutions, such as revisions or credits.

5. Refund Timeline

• Processing Time: Once approved, refunds will be processed within 7-10 business days.
• Payment Method: Refunds will be issued using the original payment method. If the original method is no longer available, we will coordinate an alternative method with you.
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refunded amount to appear in your account.

6. Partial Refunds

In certain cases, partial refunds may be granted:

• Service Incompleteness: If only part of the service was delivered satisfactorily, a partial refund proportional to the incomplete portion may be issued.
• Mutual Agreement: If both parties agree that the issue does not warrant a full refund, a partial refund may be arranged.

7. Exceptions and Special Cases

We understand that every situation is unique. If your case does not fall under the typical refund scenarios, we encourage you to contact us directly. We will work with you to find a fair resolution that respects both your needs and our service standards.

8. No Refunds for Custom Projects

For custom projects that require significant personalization or involve extensive collaboration, refunds may not be available due to the time and resources invested. However, we will work closely with you to ensure satisfaction with the final product.

9. Modifications to the Refund Policy

Voice Virtu reserves the right to modify this Refund Policy at any time. Changes will be communicated via our website, and it is your responsibility to review the policy periodically.

10. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Voice Virtu
Email: info@voicevirtu.com
Address: 20-22 Wenlock Road, London, England, N1 7GU

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Conclusion

Your satisfaction is important to us, and we strive to deliver the best possible service. This Refund Policy ensures that both parties are protected and that any issues are resolved fairly and efficiently. Please review the policy carefully and feel free to reach out to us with any questions or concerns.